Opinion

Customer service lacking in private health

By Penelope Arthur
Updated August 5 2021 - 2:48pm, first published August 21 2019 - 7:00pm
A private matter: Many smaller towns don't even have 'preferred providers' for services such as dental or physiotherapy. That might mean a long car trip to access the 'preferred' service - cancelling out any financial benefit of having the extras cover in the first place.
A private matter: Many smaller towns don't even have 'preferred providers' for services such as dental or physiotherapy. That might mean a long car trip to access the 'preferred' service - cancelling out any financial benefit of having the extras cover in the first place.

After an unfortunate experience regarding my private health cover recently, I was not surprised to read this week that the number of Australians covered by private health insurance had fallen to their lowest levels in over a decade.

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